Privacy Policy

The Kalamanch, Jaipur (“The Kalamanch”, “we”, “us”, or “our”) respects the privacy of its visitors, patrons, ticket buyers, artists, and users. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, book tickets, make payments, contact us, or otherwise use our services.

By accessing our website or using our ticket booking services, you acknowledge the practices described in this Privacy Policy.

When you use The Kalamanch website or booking services, we may collect information such as:

• Full name
• Mobile number
• Email address
• Booking reference number
• Event/show and selected seat information
• Number of tickets booked
• Transaction or payment reference/UTR number
• Payment confirmation details
• Payment screenshot, where required for manual payment verification
• Ticket and QR-code-related information
• Communications or enquiries submitted to us

We may also automatically receive certain technical information when you access our website, such as IP address, browser type, device type, operating system, pages visited, date/time of access, and similar technical or usage information.

Information collected by The Kalamanch may be used to:

• Process and manage event/show ticket bookings
• Allocate and confirm seats
• Verify payments and booking transactions
• Generate booking references and electronic tickets
• Generate and validate ticket QR codes
• Verify tickets and admission at the event venue
• Send booking confirmations and important event-related communications
• Contact you regarding your booking or payment
• Respond to enquiries and customer-support requests
• Prevent duplicate, fraudulent or unauthorized bookings
• Maintain booking, payment and entry records
• Improve our website and booking services
• Meet applicable legal, regulatory, accounting or security requirements

We will use personal information only for legitimate purposes connected with our services or as otherwise permitted or required by applicable law.

When you book a ticket, information relating to the selected event, show, ticket category, seat number(s), booking reference and payment status may be stored in our booking system.

This information is required to manage seat availability, prevent duplicate seat allocation and provide valid admission to the event.

The Kalamanch may provide online payment gateway facilities and/or other permitted payment methods depending on the event.

Where payment is processed through an external payment gateway, payment information may also be processed by the relevant payment service provider according to its own privacy and security policies.

The Kalamanch does not intend to directly collect or store sensitive card credentials such as complete debit/credit card numbers, CVV or internet-banking passwords where payment is handled by an authorized payment gateway.

For certain manual payment arrangements, we may collect a transaction reference/UTR number and payment screenshot for payment verification.

Tickets issued through our booking system may contain a unique QR code or other verification identifier.

The QR code may be used at the venue to verify:

• Booking validity
• Booking reference
• Selected seat(s)
• Number of persons/tickets covered by the booking
• Entry or check-in status

Users should not publicly share their ticket QR code or booking credentials, as doing so may allow unauthorized persons to attempt to use the ticket.

Authorized event or gate personnel may access limited ticket information necessary to validate admission.

Such personnel may use ticket verification systems to determine whether a ticket is valid and whether some or all permitted entries associated with the ticket have already been used.

Our website may use cookies or similar technologies where necessary for website functionality, security, session management, booking operations and user experience.

Cookies may help us maintain sessions, remember necessary preferences and protect booking-related processes.

Browser settings can generally be used to manage or restrict cookies; however, disabling essential cookies may affect certain website or booking functions.

The Kalamanch does not sell or rent customers' personal information for monetary consideration.

We may share information where reasonably necessary with service providers or parties involved in operating our services, such as:

• Payment service providers
• Email or communication service providers
• Hosting and technology providers
• Event organizers or authorized event-management personnel
• Venue and authorized entry-verification personnel
• Professional advisers, auditors or service providers where required

We may also disclose information when reasonably necessary to comply with applicable law, a court order, lawful government request, investigation, or to protect the rights, security and legitimate interests of The Kalamanch, its users or others.

We take reasonable administrative, technical and organizational measures designed to protect personal and booking information against unauthorized access, alteration, disclosure, loss or misuse.

However, no website, electronic communication or internet-based system can be guaranteed to be completely secure.

Users are also responsible for protecting their booking references, QR codes, email accounts, devices and other credentials associated with their bookings.

We may retain booking, transaction, payment-verification and related information for as long as reasonably necessary to provide our services, maintain records, resolve disputes, prevent fraud and meet accounting, legal or regulatory requirements.

Information that is no longer reasonably required may be deleted or anonymized, subject to applicable requirements.

When you make a booking or provide contact information, we may send transactional communications relating to your booking, including booking confirmation, payment status, ticket information, event updates, venue information or other important service-related notifications.

Where promotional communications are sent, applicable consent and opt-out requirements will be followed.

Our website may contain links to or integrations with third-party websites or services, including payment gateways, social-media platforms, maps or other service providers.

The Kalamanch is not responsible for the privacy practices of independent third-party websites or services. Users should review the relevant third party's privacy policy before providing information to it.

Our events and services may be attended by persons below 18 years of age where permitted. However, ticket purchases or transactions by minors should be made under the supervision and consent of a parent or legal guardian, as applicable.

Parents or guardians are responsible for transactions undertaken on behalf of minors.

Users should provide accurate information while making a booking and should keep their ticket, booking reference and QR code secure.

If you believe that your booking information, ticket or QR code has been compromised, you should contact The Kalamanch as soon as reasonably possible.

Subject to applicable law and legitimate record-retention requirements, you may contact us regarding personal information associated with your booking, including requests for correction or other applicable privacy-related requests.

We may need to verify your identity or booking information before processing certain requests.

The Kalamanch may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable requirements.

The updated version will be published on our website with a revised Last Updated date.

Continued use of the website or services following an update will be subject to the then-current Privacy Policy, to the extent permitted by law.

For questions, concerns or requests regarding this Privacy Policy or your personal information, please contact: